Issuing Vouchers

Issuing Vouchers

The voucher system within T3 offers a comprehensive set of features to create, set up, and issue various types of vouchers. This functionality allows users to clearly define the purpose of each voucher, categorise them based on customer payment, compensation, or other reasons such as giveaways, prizes, or awards. This article will guide you through the process of using the voucher system in T3.

The list below is not meant to provide an exhaustive list of all possible voucher setups, and ways that you could use them. Instead, it aims to serve to provide a standard set of Vouchers that can be used for the vast majority of tour operators.

Issuing Vouchers

There are several methods to issue a voucher to a user, depending on the type of voucher that is being issued.

Gift Vouchers

  • Click the 'Search' button and select the customer you want to issue vouchers to.
  • Click on the 'Issue' button and fill out the required details.
  • Once completed, click 'Save'.
  • A pop-up window will appear, prompting for voucher payment. Process the transaction as you would for any other transaction in T3.
  • If you close the pop-up window without completing the payment, the voucher status will be set to 'VOID'.

Credit Notes

  • Credit vouchers in t3 provide a convenient way to transfer the balance of a soon-to-be cancelled booking to an official credit note instead of issuing a cash refund. These credit notes are issued in the form of vouchers and can be redeemed against future bookings.

    To issue a credit voucher, follow these steps:

  • Within the booking for which you want to issue a credit voucher, click on the Tools dropdown menu at the top of the t3 window.
  • Select Issue Credit Note.
Note: If you have forced insurance configuration turned on and the booking has insurance, you will be prompted to cancel the insurance before continuing.
  • After dealing with any insurance-related matters, the voucher window will appear, specifying the value of the credit note to be created and the booking it originated from.
  • Click the Issue button, which opens the New Voucher window.
  • In the New Voucher window, you can manually adjust the value, issued date, expiry date, and add notes, depending on the configured settings.
  • Once saved, the payment is automatically reversed out of the booking and credited to the voucher.
  • Print the voucher using the Print button and select the Credit Voucher layout.


Compensation Vouchers

Compensation vouchers are similar to credit notes, however they don't have a payment value associated with them.

Voucher Maintenance



To set up new or edit existing vouchers by defining their type and other key details. Follow these steps to access the Voucher Maintenance window:
  1. Click on the 'Maintain' tab.
  2. From the 'Utilities' dropdown, select 'Voucher Type Maintenance'.

In the Voucher Maintenance window, you will find a list of your existing vouchers. To create a new voucher, click on the 'Add' button. This will open a window where you can specify the details of the voucher. The following options are available:

  • Payable: Indicate whether payment is required for this voucher. For example, gift vouchers should require payment, while compensation vouchers should not.
  • Loyalty: Determine whether loyalty points can be used for payments with this voucher.
  • Current: Enable or disable the availability of this voucher type in T3. Untick this option to disable the voucher type.
  • Part Redemption: Allow partial redemption of this voucher while retaining the remaining balance. Note that this feature needs to be enabled in the System Settings.

If you have any other questions about the above, please do not hesitate to contact our support team, who will be happy to help.

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