The tour browser
screen of t3 is the main area for searching for tours, for both managing
departures and making reservations. It is accessed by either clicking the tour
button on the main tool bar of t3 or by selecting tour from file on the main
shell window menu.
The window, shown
below, can be broken down in to several sections, each of which perform a
different function and allow the list of tours to be searched and/or filtered
in a variety of different ways.
The primary controls
for searching for tours are the tour code and departure date controls located
in the bottom left corner of the screen and highlighted in the image below.
By default the tour
browser will display from the current date onwards, however selecting any date
in the calendar control will change the scope of the search. To search by a
tour simply enter the first few letters, or indeed as many as are required, of
the reference into the search box labelled outward.
T3 offers a number of
facilities for enhancing this search, allowing the user to rapidly and
effectively find a single or group of tours matching a variety of search
requirements.
The uppermost section
of the window, shown below, allows the user to filter the tours in a number of
ways. Firstly there are two drop down selectors which allow the selection of
tour categories which in turn filter the list of tours which have the
combination selected. In the image below these are labelled Type and Theme
however this can vary from system to system as these headings are determined by
the Tour Cat 1 and 2 settings found on the reports tab of the system settings
window.
In addition to the categories, tours can also be filtered by using the analysis code drop down
list. This operates in exactly the same manner as the tour categories but
operates on the basis of the tour analysis codes (sometimes referred to as tour
analysis groups).
Also provided are
check box controls for hiding cancelled tours and tours
which are configured to share the seat plan of another tour.
Only the tour set
as the seat plan master will be displayed, other sharing tours will be hidden.
A recent addition to
the filtering facilities of the tour browser is the text search. This allows
the user to enter a string of characters which t3 will attempt to match to the
destination of tours, in the tour browser this is shown in the details column.
Any tours containing this string will be displayed, all others will be hidden.
Also provided are a
number of auxiliary tools, these are provided on the small buttons of the
window toolbar shown below.
From left to right
these are
- Close the
tour browser – no explanation required.
- Single
room searcher – adds another level of filtering to the search to only
display departures which have single rooms available.
- Swap tour
search order – toggles the order of list of tours between display in departure
date and tour code (tour ref as displayed) order.
- Return
list to current date – this does precisely as described and returns the
calendar control and search date to the current date.
- Clear all
pending filters – this clears any currently entered search texts, tour
categories etc. This is especially useful when the search memory feature is
enabled (see later section).
Another mechanism for
filtering can be seen on the left-hand side of the tour browser screen, this
section allows the user to search for tours which utilise a particular pickup
point. To perform this search enter one or more characters of the pickup point
of interest and click the button labelled … , this will result in a list of all
applicable pickup points being displayed, see below.
To perform the search,
click the required pickup point. All tours which use the required pickup point
are displayed.
This form of search
can be augmented by having the pickup region search facility enabled. This
results in tours which use a pickup point which shares a region with the
required point being displayed in addition to ones which use the exact point
requested. Those tours which use the exact pickup are distinguished by having a
tick displayed in the match column of the list (this column is only displayed
if this feature is enabled). The image below shows the region associated with
the selected pickup point being displayed next to point select button, this is
only displayed when the feature is enabled.
The final level of
filtering is based on the analysis group assigned to tours and is automatic.
T3 also provides a
search ‘memory’, when enabled this remembers the states of the various filter
criteria within a session of t3 use. This means that after the first time the
browser is closed within a session, any subsequent times that the window is opened
it will be initialised with the previous search states already set.
The majority of the
lower portion of the tour browser window is taken up by information regarding
the currently selected tour. As can be seen from the image below, this consists
of a depiction of the seat plan and a number of tabs, each of which contains
information on a different aspect of the tour.
The seat plan area
should be self-explanatory (no seat plan is displayed for tours configured
without one) while the tabbed area provides details regarding the following
- Rooms –
provides details of the room types and current availability. The tab also offers
access to further information regarding the selected tours accommodation. To
access information about the centre/supplier right click this tab or to get
information regarding room sales double click.
- Options –
lists all options, their price, type and where necessary available stock (for
stock controlled items)
- Pickups –
lists the pickup points for the selected tour, their time, status, maximum
capacity and number of passengers currently being picked up. Status is
displayed either open, blank in the column, or closed.
- Notes –
displays a composite of the tour memo, notes, narrative, ticket note and
changes log texts.
- Shares –
displays details of tours with which the currently selected tour shares
facilities. The user can choose to view accommodation, option or, where
enabled, seat plan shares.
- Itinerary
– displays any itinerary text associated with the currently selected tour.
Please note that this is not the web page itinerary (when t3 is used in
conjunction with WebRes).
To select a tour,
either to open the tour window or to move on to the next step in the
reservation process simply double-click the required tour or click the select
button above the seat plan.
When the tour browser
is used during the reservation process, there are some things to be aware
of.
It is possible to configure the tour browser so that a user must
pre-select a pickup point for the booking. This simply means that the user must
use the pickup point filtering tool, as described previously, the selected
point is then automatically assigned to any passengers added within the
reservation screen. The point is utilised for both the pickup up and drop off
points.
Additionally, there are
a number of safeguards which prevent a reservation being made under the certain
circumstances, the user is presented with relevant information and returned to
the tour browser window. T3 currently halts the reservation process on the
following:
- Selected
tour has been cancelled
- Selected
tour is off sale
- Final
rooming list has been sent for the selected tour
- Selected
tour has been finalised, the trust certificate has been printed and logged
- The
selected tour has departed, this does not block the user and it is possible to
progress to the reservation screen if required
- The selected
tour is designated a private group and the user does not have the requisite
rights to make bookings on such
If you have any other questions about the above, please do not hesitate to contact our support team, who will be happy to help.
Opening Hours
Mon-Thu - 0900 - 1730
Friday - 0900 - 1700
T: 01302 841333
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